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Your SMART Board 885ix interactive whiteboard system doesn’t respond to touch and the pen tray button flashes blue

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Information

 
Overview
Details
Issue
Your SMART Board 885ix interactive whiteboard system doesn’t respond to touch.
Symptoms
  • The pen tray button flashes blue, and the status light on the pen tray is off.
  • The projector shows an image and the firmware version is 1.0.0.3 or lower.
  • The ECP has a solid green light.
Cause
SMART UX60 projectors with firmware version 1.0.0.3 or lower don’t provide power for SMART Board 800 series interactive whiteboards.
Solution
Ensure that the interactive whiteboard is being powered by the included external power supply.
Background
Internal Information
SMART HardwareSMART Board 800 series interactive whiteboards, SMART UX60 projector
SMART Software
Operating Systems
First PublishedNovember 5, 2013
Last Updated
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