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You’re unable to orient a SMART Board 600 series interactive whiteboard using the pen tray buttons

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Information

 
Overview
Details
Issue
When users who don't have administrator privileges press the two pen tray buttons to orient the interactive whiteboard, the orientation screen doesn’t appear, but they can still orient from the SMART control panel or the SMART Board Tools.
Symptoms
Cause
Solution
Ensure that all users have full Read/Write privileges to C:\WINDOWS\Temp.
Background
Internal Information
SMART HardwareSMART Board 600 series interactive whiteboards (SB600)
SMART SoftwareSMART Product Drivers 10.8.x.x
Operating SystemsWindows XP operating systems
First PublishedNovember 5, 2013
Last Updated
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