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Unable to upgrade SMART Learning Suite from 16.0 or 16.1 using the Administrator MSI install on Windows 7

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Information

 
Overview
Details
Issue
On Windows 7, the administrator MSI installer (SMARTLearningSuite.msi) 16.0 and 16.1 incorrectly checks for the presence of Microsoft Windows Update KB3033929 on uninstall and when being upgraded to later versions. On systems that have superseding Microsoft Windows Updates installed, SMARTLearningSuite.msi may fail to detect that KB3033929 is effectively installed and the uninstall or upgrade will be blocked.
Symptoms
Cause
SMART Learning Suite 16.0 and later require the presence of the Microsoft Windows Update KB3033929 on Windows 7 systems. As of this writing (January, 2017), Microsoft has released roll-up updates that supersede the functionality of KB3033929: It is likely that Microsoft will publish further monthly roll-up updates that also supersede KB3033929.

If you install any of the above superseding updates, it is possible that KB3033929 will not seem to be installed – i.e., it may not appear in Windows’ own list of installed updates.  However, if you then attempt to interactively install KB3033929, the Windows Update Installer will stop and the following notification dialog will appear: "Security Update for Windows (KB3033929) is already installed on this computer.”
 
SMART Learning Suite 16.0 and 16.1 check for KB3033929 but they are not aware of any superseding updates.
 
During uninstall, or during an upgrade to future versions, SMART Learning Suite 16.0 and 16.1 will unnecessarily perform a check for KB3033929.  If the check fails, the uninstall or upgrade will fail.  The check will fail if superseding updates exist but Windows does not list KB3033929 as being installed.
 
Solution
Uninstall SMART Learning Suite 16.0 or 16.1 separately, before installing a future version, with one of the following command lines. The extra parameter “SKIP_KBCHECK=1” is critical.
  • Version 16.0.632.0: msiexec /x {5BFB0DBA-8D9F-4D28-B651-2E61F61EC192} SKIP_KBCHECK=1
  • Version 16.0.648.0: msiexec /x {C267E7D1-4569-4386-AB2F-BBE40B96B9D1} SKIP_KBCHECK=1
  • Version 16.1.527.0: msiexec /x {4AE8E93C-11A4-4998-8480-9F9F76B932EB} SKIP_KBCHECK=1
Background
Internal Information
SMART Hardware
SMART SoftwareSMART Learning Suite 16
Operating SystemsWindows 7 operating system
First PublishedJanuary 25, 2017
Last UpdatedMarch 24, 2017
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