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Touch system issues with Windows 10 Anniversary Update 2016

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Information

 
Overview
On July 18, 2016, Microsoft released the Windows 10, version 1607 (also known as the Anniversary Update or Redstone 1). This update included changes to how Microsoft handles touch system data streams. This has affected SMART Product Drivers and the firmware in SMART interactive flat panels and interactive whiteboards. Updates are required for SMART Product Drivers and the touch firmware.

For more information, see Windows 10 Anniversary Update (Version 1607) (en.wikipedia.org/wiki/Windows_10_version_history#Windows_10_Anniversary_Update_.28Version_1607.29).
Details
When touch systems communicate with the Windows operating system as a Human Interface Device, the communication includes a "confidence flag." The confidence flag alerts the computer that the touch system has a high confidence level the touch event was an intentional. 

Previous versions of the Windows operating system required the confidence flag at the beginning of the touch event. But with the Windows 10, version 1607 update, the confidence flag is now required at the beginning and end of a touch event. Update SMART Product Drivers and the touch firmware for SMART interactive displays to accommodate the change.
Issue
Symptoms
  • Difficulty double-clicking in Windows 10.
  • Difficulty moving objects to a new location in Windows 10.
  • Single-touch actions not occurring reliably in Windows 10.
Cause
The Windows 10, version 1607 update includes a change to how the operating system handles touch events. See the Details section.
Solution

Checking the firmware and software versions

  1. Make sure that you are using SMART Product Drivers version 12.5.768.0 or later when using Windows 10, version 1607. To download SMART software, see support.smarttech.com/downloads.
    OR
    You might already have SMART Product Drivers on your computer.
    • SMART Product Drivers is included in SMART Education Software Installer (ESI) which includes SMART Notebook software.
    • SMART Product Drivers is included in SMART Meeting Pro software
    • SMART Product Drivers is bundled with SMART Ink software.
  2. Make sure the firmware on your SMART product is updated to support native HID mode in Windows 10, version 1607.
    Note: Native HID mode is used when SMART Product Drivers is not operating.
    1. For G5-series interactive flat panels, the touch firmware should be at version 2.1.4.6 or later to support Windows 10, version 1607.
      Note: G5-series interactive flat panels include the SMART Board 8055i-G5 interactive flat panels (SBID8055i-G5), SMART Board 8065i-G5 interactive flat panel (SBID8065i-G5), SMART Board 8075i-G5 interactive flat panel (SBID8075i-G5), SMART Board 6055 interactive flat panel (SPNL-6055), SMART Board 6065 interactive flat panel (SPNL-6065) and SMART Board 6075 interactive flat panel (SPNL-6075).
    2. For SMART Room System with Skype for Business, the SRS-USB-Bridge cable firmware should be version 1.5.2.0 or later to support Windows 10, version 1607.  
    3. On a SMART Board 800 series interactive whiteboard, the touch firmware in revision 1 hardware should be at version 2.1.0.0 or later to support Windows 10, version 1607.  A similar firmware update for revision 2 hardware is being developed.

      Notes

      • SMART Board 800 series interactive whiteboards include the SMART Board 880 interactive whiteboard (SBX880) and SMART Board 885 interactive whiteboard (SBX885).
      • Revision 1 of the SMART Board 800 series interactive whiteboards use controller model SC14 and will always have firmware versions which begin with a single-digit number (i.e. 1.x.x.x, 2.x.x.x, etc.)
      • Revision 2 of the SMART Board 800 series interactive whiteboards use controller model SC15 and will always have firmware versions which begin with a double-digit number (i.e. 11.x.x.x, 12.x.x.x, etc.)

Calibrating your interactive display

Important: After you upgrade the touch firmware, preform a calibration.
  1. Open SMART Settings.
  2. In SMART Settings, click SMART Hardware Settings.
  3. Select the interactive display you want to calibrate.
  4. Select Advanced Settings from the drop-down list.
  5. Press Calibrate, and follow the on-screen instructions to calibrate and orient the touch system.
    Note: If the calibration screen doesn’t appear on the interactive display's screen, move it to the correct display by pressing the space bar on the computer's keyboard.
  6. If there is another interactive display connected to your computer, follow the above steps to calibrate it.

Notes:
  • The firmware update files mentioned here are distributed as part of SMART Product Drivers version 12.6 or earlier, and can be applied by starting SMARTFirmwareUpdater.exe from C:\Program Files (x86)\SMART Technologies\SMART Product Drivers.
  • Currently, SMART Product Drivers 12.6 is only available in SMART Education Software Installer (ESI) 16.1. ESI installs the SMART Learning Suite which includes SMART Notebook software.
  • If the computer has SMART Product Drivers 12.5, you can optionally extract the contents of the attached .ZIP file to the C:\Program Files (x86)\SMART Technologies\SMART Product Drivers\Firmware\SP2\ folder on your computer before starting SMARTFirmwareUpdater.exe to update the firmware on your SMART hardware.
  • Firmware updates for other current SMART touch systems are not yet available. Firmware updates for SMART Board 8055i-G3 interactive flat panel, SMART Board 8070i-G4 interactive flat panel, SMART Board 8084i-G4 interactive flat panel, revision 2 SMART Board 880 interactive whiteboards and revision 2 SMART Board 885 interactive whiteboard are being developed.
Background
References: ECO-0011701, ECO-0011755, ECO-0011516
Internal Information
SMART HardwareSMART Board 8055i interactive flat panel, SMART Board 8055i-G5 interactive flat panel, SMART Board 8065i-G5 interactive flat panel, SMART Board 8075i-G5 interactive flat panel, SMART Board 6055 interactive flat panel, SMART Board 6065 interactive flat panel, SMART Board 6075 interactive flat panel, SMART Board 8070i-G4 interactive flat panel, SMART Board 8084i-G4 interactive flat panel, SMART Room System with Skype for Business, SRS-USB-Bridge, SMART Board 880 interactive whiteboard, SMART Board 885 interactive whiteboard
SMART SoftwareSMART Product Drivers
Operating SystemsWindows 10 operating system
First PublishedAugust 26, 2016
Last UpdatedDecember 2, 2016

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