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The pointer sticks to one point on the SMART Board 500 or 600 series interactive whiteboard

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Overview
Details
Issue
On a SMART Board interactive whiteboard that doesn't use DViT (Digital Vision Touch) technology, when you touch the screen, the pointer jumps to a part of the screen that you didn't touch. When you lift your finger, the pointer jumps back to a fixed place.
Symptoms
Cause
A constant contact point occurs when the outer surface of the screen is stuck to the inner surface. If there's a single constant contact point, the pointer jumps to that point when nothing touches the screen. If there are multiple constant contact points, the pointer jumps to a place midway between the points of contact.
Solution
Important: Before you try any of the procedures below, ensure that your interactive whiteboard is standing vertically and configure SMART Board software to Projected (Mouse Mode). 

To set the system to Projected (Mouse Mode)

  1. In the notification area at the bottom-right of your screen (Windows) or in the Dock (Mac), press the SMART Board icon, and then select Control Panel.
    The SMART Board software control panel appears.
  2. Press SMART Board Settings.
    The SMART Board Settings dialog box appears.
  3. Select Hardware and Info if it isn't already selected.
  4. Select Projected (Mouse Mode), and then press OK to close the dialog box.
  5. Close the SMART Board software control panel. 

Solution 1

Remove any foreign matter from the area on the touch screen where the pointer sticks. If you recently installed a custom frame on your interactive whiteboard, make sure it isn’t touching the screen.

Solution 2

Rub the screen firmly with your fingertips in a circle 2 to 3 inches in diameter around the affected area. Rubbing the affected area may be enough to release the constant contact point. 

Solution 3

Attach a suction cup or a piece of tape to the area where the pointer is stuck to gently pull the outer surface away from the inner surface. If the pointer continues to jump to one place, there may be multiple points of constant contact. Lightly touch the entire touch screen’s surface to feel for areas or depressions where there is no air gap between the outer and inner surface, and then apply solutions 2 and 3 above to the depressions.
Background
Internal Information
SMART HardwareSMART Board 500 and 600 series interactive whiteboards
SMART Software
Operating Systems
First PublishedNovember 7, 2013
Last Updated
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