If there is a small camera in any corner of the screen, your interactive whiteboard features DViT (Digital Vision Touch) technology. Contact SMART Support for further troubleshooting options.
Before you start, ensure that your interactive whiteboard is mounted on the wall or the floor stand. Also, set the system to Projected (Mouse) mode, and then try one of the following three solutions.
To set the system to Projected (Mouse) mode
Click the SMART Board icon in the Windows notification area, or on the Mac Dock, and then select SMART Settings.
SMART Settings appears.
Click SMART Hardware Settings.
The SMART Hardware Settings dialog box appears.
Select the Orientation/Alignment Settings option.
Select Projected (Mouse Mode), and then click Apply.
Remove any foreign matter from the area on the touch screen where the pointer sticks. If you recently installed a custom frame on your interactive whiteboard, make sure it’s not touching the screen.
Rub the screen firmly with your fingertips in a circle two to three inches in diameter around the affected area. Rubbing the affected area might be enough to release the constant contact point.
Attach a suction cup or piece of tape to the area where the pointer is stuck to gently pull the outer surface away from the inner surface.
If the pointer continues to jump to one place, there might be multiple points of constant contact. Lightly touch the entire touch screen’s surface to feel for areas or depressions where there is no air gap between the outer and inner surface, and then apply solutions two and three to the depressions.
||May 12, 2005|
||October 15, 2012|