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The pointer sticks in one place on the SMART Board interactive whiteboard

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Information

 
Overview
Details
Issue
The pointer sticks in one place on the interactive whiteboard’s touch screen.
Symptoms
When you touch the interactive whiteboard’s touch screen, the pointer jumps to a part of the screen that you didn’t touch. When you release your touch, the pointer jumps back to a fixed place.
Cause
There are one or more constant contact points on the interactive whiteboard’s touch screen. A constant contact point occurs when the outer surface of the screen is stuck to the inner surface. If there is a single constant contact point, the pointer jumps to that point when nothing touches the screen. If there are multiple constant contact points, the pointer jumps to a place midway between the points of contact.
Solution

Important 

If there is a small camera in any corner of the screen, your interactive whiteboard features DViT (Digital Vision Touch) technology. Contact SMART Support for further troubleshooting options.

Before you start, ensure that your interactive whiteboard is mounted on the wall or the floor stand. Also, set the system to Projected (Mouse) mode, and then try one of the following three solutions.

To set the system to Projected (Mouse) mode

  1. Click the SMART Board icon in the Windows notification area, or on the Mac Dock, and then select SMART Settings.

    SMART Settings appears.

  2. Click SMART Hardware Settings.

    The SMART Hardware Settings dialog box appears.

  3. Select the Orientation/Alignment Settings option.

  4. Select Projected (Mouse Mode), and then click Apply.

  5. Click OK.

Solution 1

Remove any foreign matter from the area on the touch screen where the pointer sticks. If you recently installed a custom frame on your interactive whiteboard, make sure it’s not touching the screen.

Solution 2

Rub the screen firmly with your fingertips in a circle two to three inches in diameter around the affected area. Rubbing the affected area might be enough to release the constant contact point.

Solution 3

Attach a suction cup or piece of tape to the area where the pointer is stuck to gently pull the outer surface away from the inner surface.

If the pointer continues to jump to one place, there might be multiple points of constant contact. Lightly touch the entire touch screen’s surface to feel for areas or depressions where there is no air gap between the outer and inner surface, and then apply solutions two and three to the depressions.

First published May 12, 2005
Last updated October 15, 2012
Background
Internal Information
SMART HardwareSMART Board 600 series interactive whiteboards
SMART Software
Operating Systems
First Published12-May-05
Last Updated15-Oct-12
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