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The activation status for SMART Notebook 14 and SMART Response 2014 doesn't appear in SMART Product Update after you upgrade to ESI 2014

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Information

 
Overview
Details
Issue

After you upgrade to Education Software Installer (ESI) 2014, the activation status for SMART Notebook 14 collaborative learning software and SMART Response 2014 interactive response software doesn't appear in SMART Product Update (SPU).

Symptoms
Cause

If an IT administrator deployed ESI 2014 over an existing installation of ESI 2013 (for example, ESI 2013 Dec) and chose not to install SPU, SMART Common Files wasn't removed during the upgrade. As a result, SPU doesn't get the update required to show the activation status of SMART Notebook 14 and SMART Response 2014 software.

Solution
  • Remove the previously installed version of ESI before you upgrade to ESI 2014.
  • Remove SMART Common Files after the installation.
Background
Internal Information
SMART Hardware
SMART SoftwareEducation Software Installer (ESI) 2014, SMART Product Update (SPU), SMART Notebook 14 collaborative learning software, SMART Response 2014 interactive response software
Operating SystemsWindows 7 operating system, Windows 8 operating system
First PublishedApril 14, 2014
Last Updated
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