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SMART Pen Tray Lights Remain Lit when Pens and Eraser Aren't in Use

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Information

 
Overview
Details
Issue
The SMART Pen Tray’s lights remain lit when you’re not using a pen or eraser.
Symptoms
Cause
If the infrared light sensors in the bottom of your pen tray’s recesses are obstructed, they won’t detect when a pen or eraser is in the tray.
Solution

Remove any obstructions from the pen tray’s infrared light sensors. Moisten a cotton swab with a household glass cleaner and carefully wipe the sensors. Also, you can spray compressed air over the sensors to remove debris.

098589

If the lights remain lit after you’ve cleaned the sensors, see SMART Board 600 Series Interactive Whiteboards May Not Correctly Detect Pen Tray Tools to determine if your pen tray’s sensors are working, because you may require a replacement tray. Contact your local reseller or SMART Support or further assistance.


Background
Internal Information
SMART HardwareSMART Board 600 series interactive whiteboards
SMART Software
Operating Systems
First Published31-May-07
Last Updated26-Oct-07
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