Reset Search

Article

SMART Ink is unavailable in Google Chrome

« Go Back

Information

 
Overview
Details
Issue

SMART Ink is unavailable in Google Chrome browser version 32.0.1700.72.

Symptoms

The SMART Ink toolbar doesn't appear in Chrome, and you're unable to ink in the browser.

Cause

This is caused by a code change in the Chrome browser. This code change is in Chrome 32, mitigated in Chrome 33 and will be fixed in Chrome 34.

Solution

Updating SMART Ink enables you to ink in Chrome again.

To update SMART Ink

  1. Click Start, and then browse to and select SMART Technologies > SMART Tools > SMART Product Update.
    SMART Product Update appears.
  2. Click Update in the SMART Ink row, and then follow the on-screen instructions.
    If you previously had SMART Ink 2.0.719.0 installed, SMART Ink 2.0.722.0 is downloaded and installed.
    OR
    If you previously had SMART Ink 2.1.602.0 installed, SMART Ink 2.1.607.0 is downloaded and installed.
  3. Close SMART Product Update.
Note: Until Chrome 34 is released, you have one drawing layer over all tabs (you're unable to have ink unique to each tab). Chrome 34 will resolve this issue.
Background
Internal Information
SMART Hardware
SMART SoftwareSMART Ink 2.0, SMART Ink 2.1
Operating SystemsWindows operating systems
First PublishedJanuary 23, 2014
Last UpdatedFebruary 18, 2014
Attachment 

Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255