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"Product key is not valid" appears during activation of SMART Notebook software

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Information

 
Overview
Details
Issue

When you enter the product key to activate SMART Notebook software, a "Product key is not valid" error appears.

Symptoms
Cause
Solution

SMART Notebook 14, 15, 16 and 17 software

Make sure you are using a valid SMART Learning Suite product key (formerly SMART Notebook Advantage). This product key is a subscription and will be in the format: NB-XXXXX-XXXXX-XXXXX-XXXXX-XXX.

SMART Notebook 11.1 to 14.0 software

No activation is required

SMART Notebook 10.0 to 11.0

A valid Notebook product key is required for activation. The key will be in the format: NB-XXXXX-XXXXX-XXXXX-XXXXX.

If you've misplaced your product key, contact an administrator at your school to log in to the SMART software portal and retrieve the product key.
Background
Internal Information
SMART Hardware
SMART SoftwareSMART Notebook collaborative learning software
Operating SystemsWindows operating systems, Mac OS X operating system software
First PublishedAugust 6, 2014
Last UpdatedMarch 10, 2017
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