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Configuring and calibrating your SMART Board E70 and 4000 series interactive flat panel

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Information

 
Overview

When touch is inaccurate or not working on your SMART Board E70 and 4000 series interactive flat panel, it needs to be configured or calibrated. The following instructions are on how to configure and calibrate your interactive flat panel.

Important: The interactive flat panel is calibrated at the factory, SMART recommends to configure the interactive flat panel and then calibrate to resolve touch inaccuracy.

Details

The following are steps for configuring and calibrating touch on your interactive flat panel.

Configuring your touch and display settings for your SMART Board E70 and 4000 series interactive flat panel

If touch isn't working:

  • Ensure that the USB cable is properly connected.
  • Try power cycling the interactive flat panel.
  • Ensure that Windows automatically installs the required device drivers
  • If you have multiple displays, ensure they are set up correctly (see Setting up multiple displays)

If touch is inaccurate:

Supported resolutions

Your interactive flat panel supports the following resolutions:

  • 1920 × 1080
  • 1600 × 1200
  • 1280 × 1024
  • 1360 × 768
  • 1280 × 960
  • 1280 × 768
  • 1280 × 720
  • 1024 × 768
  • 800 × 600
  • 640 × 480

Note: SMART recommends 1920 × 1080 and 1280 × 720 as resolutions.

Graphics card configuration

If you are using an unsupported graphics card, you may experience a display problem or issues with touch accuracy. For example, you may experience issues if the graphics card scaling option is not set to fullscreen mode.

Important: When using an ATI video card open the ATI Catalyst Control panel, click the Flat Panel > Pixel Format. Change the pixel format to RGB 4:4:4 timing.

Screen mode

Ensure the screen mode is 16:9 or Full, and you have selected the correct input source.

Important: You can use the Auto adjust option to adjust the display size or positioning for supported resolutions only. For more information see the SMART Board E70 interactive flat panel user's guide.

Setting up multiple displays

When you use your interactive flat panel with a computer that has an additional monitor or a built-in display, you must configure your display settings for your operating system.

For Windows XP operating systems, ensure that the interactive flat panel is your primary monitor.

For Windows 7 and Windows 8 operating systems, complete the procedure below.

To identify your interactive flat panel as your touch screen

  1. Open Control Panel > Tablet PC. Ensure that the Display tab is visible.
  2. Click Setup > Touch.
  3. Touch the screen the interactive flat panel two or three times until the text changes.
  4. This message should appear on your interactive flat panel: "Touch this screen to identify it as the touchscreen. If this is not the Tablet PC screen, press ENTER to move to the next screen. To close the tool press Esc."  
    If the message doesn't appear, press ENTER until the message appears on your interactive flat panel.
  5. Press ENTER to skip through any remaining screens until the window closes.
    Note: Do not touch any further touch screens as the correct association between the selected monitor and touch screen will be lost.
  6. Click Apply.
Important: If you have difficulty with the above procedure, set up your interactive flat panel as the primary monitor (or main display) and try again.

Calibrating your interactive flat panel with Windows 7, Windows 8 and Windows 10 operating systems

Calibration ensures that your computer recognizes the position of your pen. In Windows 7, when you calibrate for the first time, the screen uses 16 different reference points. This initial calibration applies to all users of the Tablet PC. If you calibrate again, only 4-point orientation is used, and apply only to your user account.

Under normal conditions, the interactive flat panel doesn't require calibration. However, calibration may be required if touch is inaccurate to calibrate your interactive flat panel:

  1. Open Control Panel > Tablet and PC Settings. Ensure that the Display tab is visible.
    Note: If you have multiple monitors ensure that you have identified the interactive flat panel as your touch screen. See Setting up multiple displays.
  2. Click Calibrate.
  3. Press each target with an interactive flat panel pen as it appears.
    Note: Each target may take several attempts, so please be patient with this process.
  4. Follow the instructions on the interactive flat panel.
  5. When finished, click OK on the Tablet and PC settings page to finish the calibration.
Important: If you make a mistake like pressing somewhere else then the target you will have to repeat the procedure.

Note: To clear your calibration data, for example, if you accidentally performed the procedure, click Reset.

Calibrating your interactive flat panel with Mac operating system software

Before you calibrate your interactive flat panel, ensure that you have installed the required drivers. See smarttech.com/E70and40xxSoftware for product drivers and software.

  1. Press the SMART Notebook icon and select SMART Settings
    The SMART Settings dialog box appears.
  2. In the Tasks area, press Orient/Align the SMART product
    The orientation screen appears.
  3. If the orientation screen appears on your computer, click Next.
    OR
    If the orientation screen appears on your interactive flat panel, press the cross.
  4. Press and hold the cross until a circle appears around the cross and the circle turns dark blue.
  5. Press and hold each cross as it appears.
Important: If you’re using multiple displays, the orient screen automatically moves to the next display. If this other display is not an interactive flat panel, touch screen press ESC. If you accidentally touch the flat panel while the orient screen is on this display, you will have to repeat the procedure above.
Issue
Symptoms
Cause
Solution
Background
Internal Information
SMART HardwareSMART Board E70 interactive flat panel, SMART Board 4000 series interactive flat panel
SMART Software
Operating SystemsWindows XP, Windows 7 and Windows 8 operating systems
First PublishedSeptember 16, 2014
Last UpdatedOctober 8, 2016
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