Narrow Your Search

Product

Version
Operating System
Article Type

Product troubleshooting diagrams

Click here to find step-by-step troubleshooting instructions to assist you in resolving issues with your SMART product.
Reset Search

Enter search terms above

Or read one of our Featured Articles

Support for SMART Notebook software and Mac OS X 10.10 Yosemite
FAQ - October 15, 2014 - 000015804
This article answers frequently asked questions about Mac OS X 10.10 Yosemite operating system software and SMART Notebook software.
Optimizing Your Projector's Lamp Life
TROUBLESHOOTING - September 9, 2013 - 000014065
Cleaning your SMART UF55 projector or your SMART UF55w projector
HOW-TO - November 29, 2013 - 000014413
This article explains how to clean your SMART UF55 or SMART UF55w projector.
You're unable to print to SMART Notebook Document Writer
TROUBLESHOOTING - June 2, 2014 - 000015128
This article diagnoses and resolves an unresponsive SMART Notebook Document Writer.
SMART Pen Tray Lights Remain Lit when Pens and Eraser Aren't in Use
TROUBLESHOOTING - September 9, 2013 - 000012682
SMART Board 600 Series Interactive Whiteboards May Not Correctly Detect Pen Tray Tools
TROUBLESHOOTING - September 9, 2013 - 000013806
Meeting participants are unable to take control of the presenter's shared desktop in Bridgit software
TROUBLESHOOTING - September 12, 2014 - 000015640
This article diagnoses and resolves remote control of the presenter's desktop in Bridgit conferencing software.
Your interactive screen doesn't respond to touch
TROUBLESHOOTING - September 9, 2013 - 000014096
Touching and drawing on your SMART Board interactive whiteboard is inaccurate
TROUBLESHOOTING - September 9, 2013 - 000013976
Your SMART Board 885ix interactive whiteboard system doesn’t respond to touch and the pen tray button flashes blue
TROUBLESHOOTING - November 5, 2013 - 000014283
This article diagnoses and resolves a SMART Board 885ix interactive whiteboard system that doesn't respond to touch.
An amber light is blinking on the SC9 or SC12 controller or a message appears telling you to update your firmware
TROUBLESHOOTING - November 5, 2013 - 000014274
This article diagnoses and resolves an SC9 or SC12 controller issue on SMART Board 600 series interactive whiteboards.
Stuck or dead pixels appear in the projected image
TROUBLESHOOTING - October 25, 2013 - 000014331
This article diagnoses and resolves stuck or dead pixels that appear in the projected image from any SMART projector.
Pen Tray Lights Flash in Sequence and Pen Tray Pens Don't Work
TROUBLESHOOTING - September 9, 2013 - 000012707